RETURN POLICY
These items can NOT be returned for a refund or exchange:
Filter cartridges that are used or have been wet or unwrapped, spa equipment packs, heaters and any electrical items (including but not limited to: circuit boards, spa control panels, switches, sensors, speakers, transformers, pumps and motors). Custom ordered items like steps and acrylic filter lids are made to order and final sale items.
Maximum manufacturer's warranty on electronics is 6 months. Should you need to return an item for warranty, please contact us immediately for further instruction.
On non-defective merchandise or mis-ordered items, the customer is responsible for the cost of return shipping and insurance. Handling charges and special shipping charges, if any, are not refundable for non-defective merchandise return. All sales on clearance items are final.
Most items are returnable for a full refund of the item price within 30 days of your receipt. They must have their original packaging and be unused.